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Terms & Conditions

Last updated: March 2026

1. About us

OnTheRoad is a mobile e-bike repair and maintenance service operated by Tijmen Spaargaren, registered in the Netherlands. KVK: 85755591 · VAT: NL004139947B93. Contact: repairs@ontheroadbikes.com

2. Services

OnTheRoad offers on-location e-bike repair and maintenance in Amsterdam. Services are carried out at the address you provide when booking. We specialise in Cowboy e-bikes but may service other brands at our discretion.

3. Booking and payment

  • No upfront payment is required to book an appointment.
  • Payment is due after the appointment, via Tikkie (sent by your mechanic) or in cash.
  • An invoice is sent by email after the visit, with payment instructions.
  • Payment terms: 14 days from invoice date.

4. Cancellation policy

We appreciate as much notice as possible if you need to cancel or reschedule. Please notify us at least 24 hours before your appointment so we can offer the slot to another customer. To cancel, use your account page or email us.

5. Pricing

All prices shown include VAT. Labor is charged at €45 per hour. Parts are charged separately. A travel fee of €20 applies to every visit. An additional surcharge applies for specific time slots or 3-hour windows, as shown during booking.

6. Liability

OnTheRoad will carry out all work with care and expertise. We are not liable for pre-existing damage, wear, or faults that were not caused by our work. Our liability is limited to the amount paid for the service in question.

We are not responsible for delays caused by circumstances outside our control (weather, traffic, parts availability).

7. Your responsibilities

  • Ensure your bike is accessible at the time of the appointment.
  • Provide accurate information about the issue when booking.
  • Be reachable via WhatsApp on the day of the visit.

8. Applicable law

These terms are governed by Dutch law. Any disputes will be submitted to the competent court in Amsterdam.

9. Changes to these terms

We may update these terms from time to time. The latest version is always available on this page. Continued use of our service after changes constitutes acceptance.